Terms and Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Anantaswar Technologies Private Limited ("Chord," "we," "us," or "our"), a company incorporated in India with its registered office in Mumbai, Maharashtra, India.

These Terms govern your access to and use of the Chord mobile application (the "App"), the Chord web app at app.chordapp.in, the Chord website at chordapp.in (the "Website"), and all related services, features, and content (collectively, the "Services").

By downloading, installing, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (available at chordapp.in/privacy). If you do not agree to these Terms, do not use the Services.

2. Eligibility

You must be at least 16 years of age to use the Services. By using the Services, you represent and warrant that you are at least 16 years old. If you are under 18, you represent that you have obtained the consent of a parent or legal guardian to use the Services.

Age verification at registration. When you create an account with an email and password, we ask for your date of birth and reject registration if it indicates you are under 16 — you cannot create an account without it. This attestation, together with your acceptance of these Terms and our Privacy Policy, is recorded against your account. Accounts created through Sign in with Apple or Google do not currently pass us a date of birth; the safeguards below apply to every account regardless of how it was created.

We do not knowingly collect personal data from anyone under the age of 16. If we learn that a user is under 16 — including through a report submitted by another user — we will suspend the account, permanently delete all associated data, and confirm the deletion; we do not notify the person who reported it. If you believe an account belongs to someone under 16, please report it in-App or contact us at privacy@chordapp.in.

3. Account Registration

3.1 Account Creation

To use certain features of the App, you must create an account by providing a valid email address or authenticating through Apple Sign-In or Google Sign-In. You agree to provide accurate, current, and complete information during registration.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur under your account. You must immediately notify us at security@chordapp.in if you become aware of any unauthorised use of your account.

3.3 One Account Per Person

Each person may maintain only one Chord account. Creating multiple accounts may result in account termination.

4. Your Content

4.1 Ownership

You retain full ownership of all content you create, upload, or store through the Services, including but not limited to photographs, videos, written notes, voice recordings, memory names, mood tags, location tags, and any other user-generated content ("Your Content").

Chord does not claim any ownership rights over Your Content. Your memories are yours. Always.

4.2 Licence Grant to Chord

By uploading Your Content to the Services, you grant Chord a limited, non-exclusive, non-transferable, revocable licence to store, process, display, and transmit Your Content solely for the purpose of providing the Services to you. This licence exists only to enable the App to function — to store your memories, display them to you, and back them up securely.

This licence terminates immediately when you delete Your Content or your account.

We do not use Your Content for:

• Training machine learning models (other than your personal on-device models)
• Advertising or marketing purposes
• Research or analytics (unless fully anonymised and aggregated)
• Display to any other user, except where you choose to share it (for example with your crew, in a Night you share, on a public setlist or Night page you opt into, or through a link you send)
• Any purpose other than providing the Services to you

Where you use an optional feature that relies on a service provider — for example song detection or Chord's AI features — the part of Your Content that feature needs is sent to that provider to perform it, as described in our Privacy Policy. Separately, when you save or edit a memory, its song, artist, title, moods and the start of its note are sent to Chord's AI provider to decide whether it suits Reflect, as described in our Privacy Policy.

4.3 Content Restrictions

Chord has no tolerance for objectionable content or abusive users.

You agree not to upload, store, or transmit through the Services any content that:

• You do not have the right to use (content that infringes the intellectual property rights of others)
• Contains illegal material, including but not limited to child sexual abuse material (CSAM)
• Is objectionable: hateful, harassing, threatening, sexually explicit, violent, or abusive toward another person or group
• Is spam, or contains malware, viruses, or malicious code
• Violates any applicable law or regulation

You also agree not to abuse, harass, threaten or impersonate other users. Chord automatically checks text that other people can read, such as comments, crew chat and artist pages, and may refuse to post text that breaks these rules.

We remove content that violates these restrictions, and we suspend or terminate the accounts of users who post it or who abuse others, without prior notice.

4.4 Music Content

When you attach a song to a memory, Chord stores the song title and artist name (and related details such as album artwork links) as metadata. Chord does not sell, host a library of, or add copyrighted music recordings to your content:

• Your own recordings. Videos and voice notes you capture may contain music that was playing or being performed around you. They are Your Content, and you are responsible for them under Section 4.3.
• Reels Chord makes for you. Recap and tribute reels that Chord generates do not add any song recording: they are silent, or they keep only the sound already in your own clips.
• Song previews. Some pages, such as a memory's share page, can play a short preview of a song streamed from Apple's iTunes service. Chord does not store these previews.
• Song search and detection. Song search uses the Spotify Web API and other music services you connect. Audio detection ("Detect song playing nearby") uses Apple's ShazamKit on iPhone (which matches through Apple's Shazam service) and, where ShazamKit is not available or for videos you save, third-party audio-recognition services (Shazam via RapidAPI, ACRCloud, AcoustID and AudD). Your use of these features is subject to the respective terms of service of Spotify and each detection provider.

4.5 Content Backup and Recovery

Chord stores Your Content on encrypted cloud servers as described in our Privacy Policy. However, we recommend that you maintain your own backups of important content. You can download a copy of your data at any time from Settings > Download my data (see Section 14 for what it contains).

Chord is not responsible for any loss of Your Content due to circumstances beyond our reasonable control, including but not limited to infrastructure provider failures, natural disasters, or force majeure events.

4.6 Reporting Objectionable Content

If you encounter content or a person's behaviour within the Services that you believe violates these Terms, you can:

• Report the content directly from the memory, comment, or profile in question (the in-App "Report" option).
• Block the user so they can no longer tag you, share memories with you, or contact you within the Services.
• Email us at support@chordapp.in (or security@chordapp.in) with details of the content or behaviour.

Our commitment: our team reviews every report within 24 hours of submission. Content confirmed to violate these Terms is removed, and accounts that violate them repeatedly — or severely, on a first offence — are suspended or terminated. We do not notify the reported user who filed a report against them.

5. Description of Services

5.1 Core Features

Chord is the app for live music. It provides the following core features:

Capture: Save moments from gigs, festivals and club nights by combining photos, videos, songs, notes, voice notes, mood tags and location tags into memories, which are private to you until you choose to share them.

Song detection: Identify the song playing around you, or the song in a video you save (see Section 5.2).

Nights and crews: Group memories into Nights, and share a Night with the people you choose. Crew members can see the memories shared into that crew and can chat with each other.

Library and Collections: Browse, search, and organise your memories by song, artist, mood, location, collection, or keyword, and view the songs from your memories in one list, with the option to export them to Spotify.

Reflect: Revisit your memories one at a time. The memories shown may be chosen at random, by how often you have viewed them, or by an on-device model based on your own usage.

Support ("Take a pause"): A calm screen with guided breathing, the comfort memories you chose, your own Notes to Self, and helpline numbers. Support is not therapy, counselling, or medical treatment (see Section 9).

Safety Mode: At a show, set a check-in timer, send an SOS to your crew, share your location with your crew if you choose, and call emergency numbers. Safety Mode alerts your crew through the App; it does not contact emergency services for you (see Section 9).

Public setlists: If you opt in, the songs you catch at a show count towards that show's public setlist page.

5.2 Integration Features

Music services: Search for songs and export your songs to Spotify via the Spotify Web API; connect other music services such as Apple Music, Last.fm and SoundCloud. If you connect Spotify or Last.fm, Chord can check what you are currently playing. These features require separate authentication with each service and are subject to that service's terms.

Song Detection: Detect songs using Apple's ShazamKit on iPhone and, where ShazamKit is not available or for videos you save, third-party audio-recognition services. This feature does not use or require Spotify authentication and is subject to the respective terms of service of each detection provider.

Fitness connections (Optional): Connect Strava, Fitbit or WHOOP. Chord's servers read workout, sleep and recovery information from the account you connect, as described in our Privacy Policy, to show it alongside your music. Chord does not currently connect to Apple Health, Android Health Connect, Oura, Garmin or Samsung Health.

Voice Assistants (Optional): Open Chord's features through Apple Siri Shortcuts (iOS). Voice processing is handled by your device's native speech recognition; Chord does not record or store voice audio for this feature. A Google Assistant integration for Android is planned but not yet available.

Smart Glasses (Optional — in early testing, not yet generally available): Where available, connect Ray-Ban Meta smart glasses to import hands-free point-of-view captures, and, where supported, to share a live point-of-view view. Captures are stored with the same protections as all other memory content.

Sharing and imports (Optional): Share a memory to other platforms you choose, or import your own export files from other services.

AI Features (Optional): Ask Chord's memory assistant about your memories in natural language, and use AI-generated recap narration and poster or ticket reading. These features generate text from your own memories. They do not provide professional, medical or legal advice.

5.3 Premium Features (Paid Plans)

Certain features are available through paid plans. The current plans and prices are:

Paid plans include benefits such as more memories, longer and higher-resolution videos (the Free plan allows videos of up to 60 seconds at up to 1080p; Plus allows up to 5 minutes and Max and Crew up to 30 minutes, in 4K), and larger AI and recap limits. The features included in each plan are shown in the App and on the Website. During the beta period we may make paid features available to all users at no charge. Prices are subject to change with 30 days' notice.

5.4 Free Tier

The core Chord experience — capturing memories, song detection, Reflect, Support, and basic library features — is and will remain free. The Free plan has usage limits (for example, a maximum number of memories), which are shown in the App.

6. Subscriptions and Payments

6.1 Billing

Paid plans are currently purchased on the web and processed by Stripe or, for users in India, Razorpay. Paid plans cannot currently be purchased inside the iOS or Android App. If in-app purchases through the Apple App Store or Google Play become available, those purchases will be billed by Apple or Google under their payment terms.

6.2 Auto-Renewal

A plan purchased on the web is a one-time payment for one month or one year. It does not renew automatically: when the period ends, your account returns to the Free plan unless you buy another period.

6.3 Refunds

For refunds on plans purchased on the web, contact support@chordapp.in. Refunds for any purchase made through the Apple App Store or Google Play are handled by Apple or Google under their refund policies.

6.4 Free Trials

If a free trial is offered, it will be clearly stated with the trial duration and what happens at the end of the trial. You will not be charged during the trial period.

7. Acceptable Use

7.1 You Agree To:

• Use the Services only for personal, non-commercial purposes
• Comply with all applicable laws and regulations
• Maintain the security of your account credentials
• Respect the intellectual property rights of others
• Report any security vulnerabilities to security@chordapp.in

7.2 You Agree NOT To:

• Attempt to access other users' accounts or data
• Reverse-engineer, decompile, or disassemble the App or any part of the Services
• Use the Services to store or transmit illegal content
• Use automated tools, bots, or scrapers to interact with the Services
• Circumvent, disable, or interfere with security features of the Services
• Use the Services to conduct any form of spam, phishing, or social engineering
• Create derivative works based on the Services without our written consent
• Sublicense, sell, resell, or commercially exploit the Services
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to probe, scan, or test the vulnerability of the Services without written authorisation
• Use health or fitness information shown in the Services to attempt medical diagnosis, treatment decisions, or clinical monitoring
• Misrepresent your identity or affiliation

8. Intellectual Property

8.1 Chord's Intellectual Property

The Services, including but not limited to the App's software, algorithms, detection systems, user interface designs, visual design elements, brand assets (logo, colour palette, typography), written content, and documentation, are the intellectual property of Chord and are protected by copyright, trademark, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, lease, or create derivative works based on our intellectual property without our prior written consent.

8.2 Trademarks

"Chord," the Chord logo, and "A private place for the moments that shaped you" are trademarks or pending trademarks of Anantaswar Technologies Private Limited. You may not use these marks without our prior written consent.

8.3 Open-Source Components

The App may incorporate open-source software components, each subject to its own licence terms. A list of open-source components and their licences is available on request from legal@chordapp.in.

8.4 Feedback

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a worldwide, royalty-free, non-exclusive, perpetual, irrevocable licence to use, modify, and incorporate the Feedback into the Services without obligation to you.

9. Medical and Therapeutic Disclaimer

9.1 Chord Is Not a Medical Product

THE SERVICES ARE NOT INTENDED TO BE, AND SHOULD NOT BE USED AS, A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. CHORD IS NOT A MEDICAL DEVICE, THERAPEUTIC TOOL, COUNSELLING SERVICE, OR HEALTHCARE PROVIDER.

9.2 Health and Fitness Information Is Not Diagnostic

Where Chord shows information from a fitness service you connect (such as Fitbit or WHOOP — for example resting heart rate, heart rate variability, sleep, recovery or strain), that information:

• Does NOT diagnose any medical or mental health condition
• Does NOT provide medical advice or treatment recommendations
• Does NOT replace professional mental health care
• Does NOT claim clinical efficacy

It is shown for your information only and should not be relied upon for medical decisions.

9.3 Support Mode Is Not Therapy

Support ("Take a pause") provides guided breathing and surfaces your own personal memories and notes. It is not therapy, counselling, crisis intervention, or mental health treatment. Safety Mode alerts the members of your crew through the App; it is not an emergency service and does not contact emergency services for you. If you are experiencing a mental health crisis or an emergency, please contact:

• Emergency services: 112 (India), 999 (UK), 911 (US)
• iCall counselling helpline: 9152987821 (India, free, confidential)
• Samaritans: 116 123 (UK, free, 24/7)
• Crisis Text Line: Text HOME to 741741 (US)

9.4 Assumption of Risk

By using fitness connections, Support and Safety Mode, you acknowledge that:

• You understand these features are not medical in nature
• You will not rely on Chord for medical or mental health decisions
• You will seek professional help if you experience a mental health crisis
• Chord bears no liability for health outcomes related to use of the Services

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, CHORD DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that:

• The Services will be uninterrupted, error-free, or secure
• Any defects will be corrected
• The Services will meet your specific requirements
• Song detection, or any health or fitness information shown from a connected service, will be accurate

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHORD, ITS DIRECTORS, OFFICERS, EMPLOYEES, ADVISORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, PERSONAL INJURY, OR EMOTIONAL DISTRESS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CHORD IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

10.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable law

11. Indemnification

You agree to indemnify, defend, and hold harmless Chord and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your Content
• Your interaction with third-party services accessed through Chord (Spotify, Strava, Fitbit, WHOOP, etc.)

12. Account Termination

12.1 Termination by You

You may delete your account at any time through Settings > Delete account. Upon deletion:

• Your profile details are cleared, your password stops working and you are signed out on every device immediately
• All Your Content (memories, notes, voice recordings, media files) and your other data are permanently deleted from our servers 30 days after your request
• During those 30 days you cannot sign in, but you can cancel the deletion by contacting support@chordapp.in from your original email address, and we will restore your account
• After the 30 days, deletion is irreversible. We cannot recover deleted data.
• A paid plan purchased on the web is not refunded automatically when you delete your account (see Section 6.3)

12.2 Termination by Chord

We may suspend or terminate your account if:

• You violate these Terms
• You use the Services for illegal purposes
• Your account has been inactive for 24 consecutive months (we will notify you via email 30 days before deletion)
• We are required to do so by law

We will provide reasonable notice before termination where possible, except in cases of illegal activity or severe Terms violations.

12.3 Effect of Termination

Upon termination, your licence to use the Services immediately ceases. Sections of these Terms that by their nature should survive termination will survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Third-Party Services and Links

13.1 Third-Party Integrations

The Services integrate with third-party platforms including Spotify, Apple Music, Last.fm, SoundCloud, Strava, Fitbit, WHOOP, Ray-Ban Meta (Meta Wearables), Apple Siri, Apple ShazamKit, the audio-recognition services used for song detection (Shazam via RapidAPI, ACRCloud, AcoustID and AudD), and the platforms you choose to share to or import from. Your use of these integrations is subject to the respective third-party terms of service and privacy policies.

Chord is not responsible for the availability, accuracy, or content of third-party services. We do not endorse and are not liable for any third-party service accessed through the App.

13.2 Links

The Website and App may contain links to third-party websites. We do not control and are not responsible for the content, privacy practices, or availability of linked websites.

14. Data Export and Portability

You have the right to export your data at any time. Settings > Download my data gives you a single JSON file that includes:

• Your account and profile information
• All your memories and their metadata (notes, song titles, artists, moods, locations, dates), with links to your photos, videos and voice notes (the export contains the links, not the media files themselves)
• Your collections, detected songs and song-detection history, comments, crew-chat messages, letters and tributes
• Data from services you connected (for example Fitbit or WHOOP summaries) and your consent records

The export does not yet include your Support settings (Notes to Self, My Person and comfort memories) or the notes attached to tags. To receive those, or copies of your media files, email privacy@chordapp.in.

15. Modifications to the Services

We may modify, update, or discontinue any part of the Services at any time. We will provide reasonable notice of material changes through:

• In-App notifications
• Email to registered users
• Posting on the Website

If a change materially reduces the functionality of features you are paying for (a paid plan), you may cancel your plan for a full refund of the current billing period.

16. Modifications to These Terms

We may modify these Terms from time to time. Material changes will be communicated through:

• A prominent notice within the App
• Email notification to the address associated with your account
• Updated "Last updated" date at the top of this document

Your continued use of the Services after the effective date of modified Terms constitutes acceptance. If you do not agree with modified Terms, you must stop using the Services and delete your account.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of laws principles.

17.2 Jurisdiction

The courts of Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms.

17.3 Dispute Resolution

Before initiating any formal legal proceedings, you agree to first contact us at legal@chordapp.in and attempt to resolve the dispute informally within 30 days. If informal resolution is not achieved, either party may proceed to binding arbitration or court proceedings in Mumbai.

17.4 Users in Other Jurisdictions

If you are located in the European Union, United Kingdom, or another jurisdiction with consumer protection laws that override the governing law clause, you may have the right to bring proceedings in your local courts and benefit from your local consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Chord regarding the Services and supersede all prior agreements, understandings, and communications.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18.3 Waiver

The failure of Chord to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it in the future.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. Chord may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure

Chord shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, government actions, infrastructure failures, or third-party service outages.

18.6 Language

These Terms are written in English. If these Terms are translated into any other language, the English version shall prevail in case of any conflict.

18.7 No Third-Party Beneficiaries

These Terms do not create any rights for third parties who are not parties to this agreement.

19. Contact Us

For questions about these Terms:

General enquiries: hello@chordapp.in

Legal matters: legal@chordapp.in

Privacy matters: privacy@chordapp.in

Grievance Officer (India DPDP Act): Name: Ameya Bhanushali Email: grievance@chordapp.in Address: Anantaswar Technologies Private Limited, Mumbai, Maharashtra, India

Chord | Terms and Conditions v1.0 | © 2026 Anantaswar Technologies Private Limited